Shipping & Returns
At Elysian Fragrances we strive to provide you with the best experience possible even before your candle is lit, so we take customer satisfaction very seriously.
All products are carefully inspected before they are shipped out however they are fragile and can get damaged in transit. If this does occur, we will happily replace the damaged unused product as long as photographic proof is provided to us within 7 days of delivery.
We also offer exchanges on unused candles only within 14 days of purchase; however, the buyer is responsible for all additional shipping costs incurred.
Please contact us at firstname.lastname@example.org for further details.
All orders will be processed within 1 to 3 business days. Note that shipping costs are based on Canada Post rates and not set by Elysian Fragrances, but we do currently offer free shipping on order over $80, enter code “FREESHIP” at the checkout.
Shipping times vary between 1-5 business days in Canada and 5-7 business days in USA. Orders outside of Canada may be charged applicable duties, fees and taxes by the shipping carrier that are outside the control of Elysian Fragrances.